Our support is managed fully in house ensuring that all support calls are dealt with by an experienced expert. With access to Application Consultants, experienced developers and technical experts your calls will be dealt with and resolved quickly to ensure that you can continue with your day to day running of your business and limiting delays at business critical times.

With remote assistance we can assist users and guide them through the query or resolution of the issue.

All our clients have the option to log calls directly via telephone, email or via our Support Portal which also provides access to online material, common issue resolutions, full access to call history, call status and more.

We provide highly skilled professionals in their field ensuring that our clients get the right resource when required. Whether our clients require ad hoc assistance or long term project commitment we can provide the resources to meet their project requirements:

Utilising our highly skilled technical, development and integration team they can assist in the technical design and finished solution, whilst our dedicated in house SunSystems consultants can review the SunSytsems requirements, ensuring that the most complex of SunSystems integration can be designed, tested and proven prior to developing the integration solution.

Our project team works closely with our clients ensuring that the right resource is allocated to the project from initial scope through to Go Live.

With regular internal stage reviews and regular project updates we ensure that both the client and our internal resource are working towards the same final goal.

With a proven project delivery process we ensure minimal impact of change, and achieve project deliverables ensuring our clients receive the solution required.